Cancellation and Refund
At Tacticfly, we prioritize your satisfaction with our products and services. Below is our policy regarding cancellations and refunds:
Cancellation Policy
- Customers can request a cancellation of services within 14 days of purchase.
- To initiate a cancellation, please contact our support team at tactifly@gmail.com with your order details.
Refund Policy
Refund Eligibility
- Refunds are only applicable for cancellations requested within the stipulated 14-day period.
- Refunds are applicable only to eligible products and services as per the terms mentioned below.
- Services that have already been rendered or projects that have been completed are not eligible for a refund.
Refund Process
- Once a cancellation request is received and approved, we will initiate the refund process.
- It will take up to seven business days to process the refund and credit the amount back to the original payment method.
Partial Refunds
- In cases where partial services have been rendered, partial refunds may be issued based on the work completed up to the point of cancellation.
Non-Refundable Services
- Customized solutions, special orders, and any services explicitly mentioned as non-refundable at the time of purchase are not eligible for refunds.
Refund Status Inquiries
- If you have any questions regarding the status of your refund, please contact our support team with your cancellation reference number.
Dispute Resolution
- In case of any disputes regarding cancellations or refunds, our support team will work diligently to resolve the issue in a timely and fair manner.
Policy Updates
- We reserve the right to update or modify this cancellation and refund policy at any time without prior notice. Changes will be posted on this page, and it is the customer’s responsibility to review this policy periodically.
Digital Products: Refunds for digital products are granted if the product is deemed faulty or if the issue cannot be resolved within a reasonable timeframe.
How to Request a Cancellation or Refund:
To request a cancellation or refund, please contact our customer support team at tactifly@gmail.com. Kindly provide your order details and reason for cancellation or refund request.
Exceptions:
- Third-Party Products: Cancellation and refund policies for products or services provided by third-party vendors may vary and are subject to the terms and conditions set by the respective vendors.
- Promotional Offers: Special offers, discounts, or promotional deals may have specific cancellation and refund policies. Please refer to the terms and conditions associated with the offer.
Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach out to us at tactifly@gmail.com.